Shipping policy

Thank you for choosing Elite Piece!

We are committed to providing a smooth, reliable, and transparent shipping experience. Please review the details below regarding order processing, delivery times, and shipping guidelines for customers in the United States and the Netherlands.

Shipping Coverage

We currently ship to customers in:

  • United States (USA)
  • Netherlands (NED)

Order Processing

  • Processing Time: 1–2 business days (Monday–Friday)
  • Orders placed on weekends or public holidays will be processed on the next business day.

Please Note:

Delays may occur due to:

  • Payment verification
  • Incorrect shipping information
  • High seasonal demand

If any delay occurs, our support team will notify you via email.

Shipping & Delivery Time

Country Estimated Delivery Time
United States 4–9 business days
Netherlands 4–9 business days

Total Delivery Time = Processing Time + Shipping Time

Order Cut-Off Time

  • 12:00 PM (CET)
    Orders placed after this time will be processed on the next business day.

Shipping Partners

We work with trusted international logistics providers to ensure safe and timely delivery.

Once your order is shipped, you will receive tracking details via email.

Order Tracking

  • A tracking link will be sent after dispatch
  • Please allow 24–48 hours for tracking updates to appear
  • Order Cancellations

To cancel your order, contact us immediately after placing it:

info@elitepiece.com

Cancellation is not guaranteed once processing has started.

If the order has already shipped, it must go through our return process.

Shipping Issues

Lost or Stolen Packages

We are not responsible for packages marked as delivered by the carrier. Please contact the courier directly.

Incorrect Address

Customers are responsible for providing accurate shipping details. We are not liable for incorrect or incomplete addresses.

Delivery Exceptions

Delays may occur due to:

  • Severe weather conditions
  • Customs inspections
  • Logistics or courier issues
  • Remote or rural locations

We appreciate your patience in such situations.

Address Changes

Address updates are not guaranteed after order placement.

Please contact us immediately if changes are needed. Once shipped, rerouting may not be possible.

Undeliverable Packages

Orders returned due to:

  • Invalid or incomplete address
  • Failed delivery attempts

May require additional reshipping fees or may be cancelled.

Holiday Shipping Delays

During peak seasons such as:

  • Black Friday
  • Christmas
  • New Year

Shipping delays may occur due to high demand.

We recommend placing orders early to avoid delays.

Contact Information

For any shipping-related questions or support, please contact us:

Trade Name: Elite Piece

📧 Email: info@elitepiece.com
📞 Phone: +31636039910
📍 Address: neogtiekhof 22, 2632 DH Denhaag, Netherlands