Refund policy

At Elite Piece, we’re dedicated to ensuring you’re completely satisfied with your purchase.
Our Return & Refund Policy is designed to make the process simple, transparent, and hassle-free for customers in the United States and the Netherlands.

Returns

Eligibility for Returns

To qualify for a return:

  • Items must be returned within 14 days of the delivery date
  • Products must be unused, unopened, and in their original packaging with all tags attached

Non-Eligible Items

The following items cannot be returned:

  • Perishable goods
  • Custom or personalized products
  • Final sale or clearance items

Please refer to individual product descriptions for specific eligibility details.

How to Initiate a Return

To start a return:

  1. Contact our support team at:

  2. Include:

    • Your order number

    • Reason for the return

Once your request is approved, you will receive a Return Authorization Number (RAN) along with detailed return instructions.

Return Shipping

  • Customers are responsible for return shipping costs unless the product arrived damaged or defective
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items

Once your return is received and inspected, we will notify you via email regarding approval or rejection.

Return & Refund Window

Policy Details Information
Return Period 14 days from delivery
Refund Processing Within 5 business days after approval
Restocking Fee None
Return Method By mail
Return Label Customer responsibility
Currency EUR (€)

Refunds

Refund Processing

Approved refunds are processed within 5 business days (Monday–Friday) and issued to your original payment method.

Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Partial Refunds

Partial refunds may be issued if:

  • The returned item is not in its original condition
  • The item is damaged or missing parts not due to our error

Non-Refundable Items

The following items are non-refundable:

  • Shipping costs
  • Gift cards
  • Final sale or clearance items

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again
  2. Contact your credit card company or bank, as processing times may vary

If you’ve done all of this and still have not received your refund, please contact us:

Exchanges

We only replace items if they are defective or damaged.

If you need an exchange for the same item, please contact us at:

Contact Information

For any return, refund, or exchange inquiries, please contact:

Elite Piece Support Team
📧 info@elitepiece.com
📞 +31 636039910

Thank you for shopping with Elite Piece!

Contact Information

Trade Name: Elite Piece
📧 Email: info@elitepiece.com
📞 Phone: +31636039910
📍 Address: neogtiekhof 22, 2632 DH Denhaag, Netherlands